1. Prices and Taxes
All excursion and activity prices displayed on our website are presented as inclusive prices unless otherwise stated.
Applicable taxes are generally included in the advertised price. However, additional charges may apply when paying a remaining balance by credit card or when a payment provider, bank, or local processor applies transaction or processing fees.
Any applicable additional charge will be communicated when possible before payment is completed.
2. Booking Prices
Prices shown on excursion, activity, transportation, and experience pages are based on the specific service selected and may vary according to:
- Travel date
- Number of participants
- Private or shared service
- Transportation requirements
- Optional upgrades or extras
- Special promotions
- Supplier pricing
- Seasonal availability
The final confirmed price will be shown during the reservation process or communicated to the customer before confirmation.
3. Deposits and Remaining Balances
Some reservations may allow customers to secure an activity with a deposit and pay the remaining balance later.
When a deposit is required, the reservation is considered secured only after the required deposit has been successfully received.
Any outstanding balance must be paid according to the instructions provided with the reservation.
Failure to complete a required payment may result in cancellation of the booking.
4. Cancellation and Refund Policy
Cancellation conditions may vary depending on the excursion, activity, supplier, or service booked.
Unless a different cancellation policy is specifically stated on the activity page or reservation confirmation:
Cancellations made less than 48 hours before the scheduled excursion or activity are non-refundable.
For eligible cancellations made more than 48 hours before the scheduled activity, any applicable refund will be processed according to the booking conditions associated with that reservation.
Certain activities, private charters, customized experiences, special events, group reservations, and supplier-specific bookings may have stricter cancellation requirements.
Customers should review the cancellation conditions provided with their reservation.
5. No-Shows and Late Arrivals
Customers are responsible for being ready at the confirmed pickup or meeting location at the scheduled time.
Failure to appear for the activity, missing transportation, arriving too late to participate, or failing to follow confirmed pickup instructions may be considered a no-show.
No-shows are generally non-refundable.
6. Weather and Operational Changes
Excursions and outdoor activities may be affected by weather, ocean conditions, government restrictions, mechanical issues, operational requirements, or other circumstances outside the customer's or PBE's control.
When an activity cannot safely or reasonably operate, the supplier may:
- Reschedule the activity
- Offer an alternative date
- Modify part of the itinerary
- Offer an equivalent experience
- Cancel the activity
Refund eligibility in these circumstances will depend on the specific supplier policy and the portion of the service that was provided.
7. Local Activity Providers
Punta Cana Best Excursions works with local excursion operators, transportation companies, attractions, boat operators, ranches, entertainment venues, and other tourism service providers.
Some activities purchased through the PBE platform are performed by an independent local supplier.
PBE may receive a commission from the supplier for facilitating or brokering these reservations.
The name of the operating supplier may be provided when appropriate as part of the booking or activity information.
8. Customer Responsibilities
Customers are responsible for providing complete and accurate information when making a reservation.
This includes, when applicable:
- Full name
- Correct hotel or accommodation
- Telephone or WhatsApp number
- Email address
- Number and ages of participants
- Flight information
- Pickup information
- Medical, mobility, or participation restrictions relevant to the activity
Customers must follow all safety instructions provided by guides, drivers, captains, attraction personnel, and activity operators.
Participation may be denied when a guest does not meet the safety requirements of an activity.
9. Activity Requirements
Certain activities may have restrictions involving:
- Minimum age
- Maximum or minimum weight
- Height requirements
- Pregnancy
- Physical or medical conditions
- Swimming ability
- Driver's license requirements
- Alcohol consumption
Customers are responsible for reviewing the requirements associated with their selected activity before completing the reservation.
If you are unsure whether an activity is suitable for you or another participant, contact Punta Cana Best Excursions before booking.
10. Best Price Guarantee
If you find the same activity offered online at a lower publicly available price, Punta Cana Best Excursions may attempt to match the price.
The competing offer must have substantially the same:
- Activity or excursion
- Date
- Destination
- Number of participants
- Included services
- Booking conditions
The competing offer must also be currently available for booking from another legitimate supplier.
To request a price review, you must provide us with a link and, when requested, a screenshot showing the competing offer.
We will review the information provided and determine whether the offer qualifies for a price match.
Special promotions, private discounts, membership prices, loyalty offers, unpublished rates, limited-time errors, and offers that do not include the same services may not qualify.
11. Promotions and Discounts
Special offers and promotional discounts will normally be identified on the applicable activity or booking page.
Promotions may:
- Be available for a limited time
- Apply only to selected activities
- Require specific travel dates
- Have limited availability
- Not be combined with other promotions
Promotional conditions may vary and are subject to the specific terms of the offer.
12. Changes to a Reservation
Requests to change an existing reservation are subject to availability and supplier approval.
Changes may include:
- Activity date
- Pickup location
- Number of participants
- Activity type
- Transportation
- Optional upgrades
Price differences may apply when a reservation is changed.
13. Contacting Customer Service
If you have questions about a reservation, cancellation, payment, pickup, or activity, please contact our customer service team.
Email: Info@puntacanabestexcursions.com
Toll-Free: 1-888-268-0668
Our team may be available through phone, email, chat, or other customer service channels provided on the Punta Cana Best Excursions website.
For an existing reservation, please include your name and booking number whenever possible so we can assist you more efficiently.
14. Acceptance of These Terms
By completing a reservation through the Punta Cana Best Excursions website or with assistance from our customer service team, you acknowledge that you have reviewed and accepted the applicable:
- Pricing
- Payment requirements
- Cancellation policy
- Activity requirements
- Pickup instructions
- Supplier conditions
These Terms and Conditions should be read together with any additional conditions specifically provided for the excursion, transportation service, or activity you purchase.
15. Updates to These Terms
Punta Cana Best Excursions may update these Terms and Conditions when necessary to reflect changes to our services, payment procedures, supplier policies, or business operations.